Customer Testimonials
Excellent service ,great stuff , fast check in and checkout Very friendly and good environment and people
Prompt timely service. Advisor friendly, informative and responsive! Useful advice regarding my vehicle. Facility clean with excellent coffee. Donuts would be nice to have.
We had a great service experience with Sadie Powers and the rest of the Mercedes Benz service team! Everything went smooth and fast.
Everyone was above and beyond especially Bruce and Jonathan . Purchasing process was easy and smooth.
I had to travel from out of state to purchase my vehicle. Everyone I worked with at the dealership made the process go as easy as possible. I had a very positive experience from start to finish.
Friendly helpful, knowledgeable,honest, customer care, work ethic, only problem is getting thru the phone
Andy is top notch as my service rep. He was quick and great with communication as I have to navigate around my work schedule. Truly white glove service.
I like this dealer because courtesy service and employees . The waiting room is comfortable for relaxing
Everyone is super kind and helpful. Service is great, quick and the advisors are not pushy
Andy J was help helpful. Good experience. I was happy witht the service i received.
I appreciated Ryan Collins handling of my follow up service calls & insuring that my vehicle was taken care of. He also had a loaner car for me as to make sure I was not inconvenienced during those times. Thank you Ryan!
They provide Great service! Friendly team and willing to help or give you a great deal.
By far, out of the 5 or 6 dealerships I've worked with over the years, Beaverton is the best. I have been using them for all my service appointments since I moved here in 2018 and have yet to be disappointed. I have recently started working with a new service advisor, Ryan....he is amazing! Super friendly, helpful and efficient. By far the best advisor I have worked with there, thus far!
Polite and great communication. They keep you updated of progress. Work hard to keep your car the least amount of time as possible.
Excellent support from the service representative. Understood the issue and resolved it immediately. Thanks Andy.
Treated with kindness from the moment I arrived until I left. Did not make me feel stupid even though they could not replicate the issue I brought it in for. The loaner was a beautiful car and am now considering purchasing one.
We had Such great Service. Quickly responded and accommodated us the asks that we needed.
Quick timely and professional. Provide either a loaner if a day or so or a uber/Lyft. Or if it’s real quick then a comfortable place to watch tv or do business
They were prompt in getting my car in and very courteous through the entire experience.
The showroom and the building is beautiful, when we had issues with charging our EQ the staff was very helpful.
Dennis delivered on every expectation! A true sales professional and a pleasure to work with!
Great professional service and the service is really fast. Ryan W. Is very nice, him know what my car needs.
Norm made buying a car the best buying experience I’ve ever had. I bought a used car that wasn’t that expensive, so his profit probably wasn’t much, but he treated me like I was buying a high end vehicle. That kind of customer service is rare these days. I will definitely be buying cars from Norm again in the future!
This service went perfectly. However, I am still waiting for someone to call me about Starguard!
Thank you ! Bruce Stromenger was best sales person I met . I will definitely refer this dealer to my friends when they need service or purchasing Mercedez Benz.
Person I dealt with was professional and courteous Everything went very smoothly Thank you very much
I got a great and quick service The service department did a very good job
Fast efficient quality service. The service department is well organized, and the staff is knowledgeable and customer friendly.
Jeffry Cook was great to work with. Very responsive and made the transaction very smooth and easy.
A delightful experience. Great team support of their customer. Shout out to Dalton Bowman for all his help.
Good place to view and drive a variety of MB'S. I've only been there two or three times. Took my Cl500 there for service a few years ago, and if I can remember my experience was ok. I ordered a tail light bulb and was told that I would be notified by email when the part came in. No email yet. But hey they are human. I still came back and bought a S550 Cabriolet. So all is fine with me. By the way, this is my 3rd request for a review.
Very easy to work with. However it shouldn’t take 7 days to replace tailgate door seal. I appreciate the clean car when it was completed. Thanks.
Great Service…..very helpful with my warranty issue related to my wireless mobile phone charging station!
Service is excellent get me in and out . Always have a loaner car ready to go which makes the service go smoothly
Nice location with a good selection of vehicles to choose from. Very clean showroom and service area. Very professional personnel.
Shaq is pretty good. Timely completion of all work and good follow up on items needed before committing to them. Not pushy like some other dealerships. Some more deals for reducing the pricy services would be beneficial.
Mb service has been courteous and helpful. Repairs on my car have been good. Thanks!
It is great service, I like going there. It was quick in and out.tganks
Car looked great and all service people I worked with were super polite and efficient. However, I was told I’d get a call back after my previous service appointment regarding starguard, which we purchased and no one has contacted me.
great service no issues
Every time I deal with this dealership I have a great experience. Their service dept is the best. Shak took really good car of me - good working with Craig and the entire team in the pick up group...
Love this place. Everyone is very professional. Jeffry and Thien were very professional in explaining all the details
Very fast, very professional, very personable service.
The overall purchase experience was rewarding and smooth. Samantha and Jesus were very helpful
Every time I deal with this dealership I have a great experience. Their service dept is the best.
Everything great and on time, while I waited. Appreciated the car wash. Also enjoyed refreshments while waiting. Glad to get batteries on keys changed. All personnel were friendly and efficient.
Great experience,excellent customer service,definitely would recommend this dealership and it’s service department
Nice service and great communication for the case. And very clear explanation for the cost
Service people are pretty kind and they message me when they find battery problem. They tried their best to be in time. Nice work! Keep going!
Service manager Chris was awesome, straight up honest and appreciated his transparency, smooth all around
I had good experience in Beaverton location. Vadim was very helpful with all off my concerns. I felt very comfortable, definitely will go back and do my services there from now on.
Mercedes Benz of Beaverton always fulfill my expestation they always think about their customer 1st and what makes them happy
Shak is great. Prices are outrageous but if you drive a Benz you don’t care.
Excellent customer service. My service advisor was very friendly. The device itself was quicker than I expected.
All was good as promised . Brett did a good job keeping us informed on the cars arrival
Chris Browarski got me scheduled the same day (I couldn't schedule ahead because of a medical appointment). Chris analyzed the problem, got me a new battery, washed the car and had me on my way before I could finish my second Mercedes luxury coffee drink. I live in Hood River OR, which is east of Portland, but I come west of Portland to Beaverton to get their personal service. This is my fifth service visit here since I moved from Austin TX and every visit supports this decision. It always pays to go first class!
Andy was great and extremely helpful!! I’ll be coming back to the Beaverton location for future services!
Clean and friendly. Could explain car features between options more completely. Otherwise, the agents are very personable
Patrick is the best car dealer agent I ever met he was always by our side as customer described everything clearly and did his best for customer satisfaction 👏 👍
Perfection, great. Personable. Timely fast quick speedy cleaned my car. Happy with how it all went
They delivered what they said they would and were very professional and polite as well
Customers service is very good all expectations are there , will definitely tell friends and family about this dealer ship, been with this dealership for 8 years now and very happy with the services
I had a great experience working with Mercedes Benz of beaverton, Jeffe took care of all my needs and provided outstanding customer service. Highly recommend
Excellent customer service!
The service department was extremely attentive. My service representative, Shak was informative and a pleasure to work with.
Service advisor was great (Ryan Collins). Unfortunately the left rear break caliper was not adequately tightened, rattling when going over bumps and the car needed to be returned to fix this problems. The loose caliper is a potential safety issue.
Very helpful getting what I needed and a friendly, customer service oriented staff in the service department.
Service itself was great. But the online booking is not that smooth. I’ll contact the advisor directly next time. Thx.
Everything was great except they were very busy and slow to give updates. Then my service person had a person emergency and took off. Which is understandable but no one took over for him for a couple days. I was told approximately 5 days took almost 2 weeks.
Great service. Adviser was very helpful I would recommend it to everyone. I am satisfied
Friendly, helpful without being pushy. Explained my options and actually responded when I called them with a question
Mercedes-Benz of Beaverton is great dealership to buy a luxury car and live true Mercedes experience.
We got to work with Jeffry Cook, who was an absolute delight. He made the whole buying experience smooth and easy as possible. He even got us a better deal than any other dealership in WA and OR. All the details were finalized over texts days before the actual transaction. All the paperwork was ready when we arrived at the dealership, car was ready with a sold sign and full tank of gas. We drove off in our new car in less than 2 hours. Could not have asked for anything more.
Excellent service from start to end. We highly recommend working with Norm Hunter.
The reason I have 4 stars is because it’s not easy to make an appointment for service . I couldn’t schedule an appointment online, and also nobody answering my calls, then I did online live chat. I was told I should expect someone to call me back to schedule an appointment. After a day, I didn’t receive any calls then I had to drove to the store to schedule an appointment.
Patrick Murphy was fantastic to work with! Our second car purchase with him in a month.
Everyones nice— good work— havent cleaned/vacuumed my car in the last several visits. Disappointing
Andy is great. Team there is top notch and they take great care of me and my vehicle every visit
U love the Mercedes Benz of beaverton. Very professional people are always available to help.
Craig was amazing and was upbeat and very personable. His service is to be commended.
Mery Christmas team Beaverton Mercedes! No bad is it only 5 stars to measure they skills, team deserve 10 stars.They were fast and smooth. I called to Portland Mercedes and still waiting for respond from them. Beaverton Mercedes is the place to purchase new MB.
Had a great experience with Mercedes-Benz of Beaverton. We worked with Norman and Samantha throughout the entire purchase and they ensured a quick and smooth process for us. Would highly recommend this dealership to buy your next car!!
Nice people, clean place, excellent service , alway on time with the appointment, take good care of the car
Service was timely and well done. Ryan Collins and team took great care to keep me informed during the course of the appointment.
Good customer service. Good car prep. I thought the trade in amount was low.
They provided a great service before a d after I picked up my car. Great customer service!
Great customer service
Service advisor Chris always keeps me informed about the status of my vehicle, the cost of any necessary repairs and when I can pick up the vehicle.
We got to work with Jeffry Cook, who was an absolute delight. He made the whole buying experience smooth and easy as possible. He even got us a better deal than any other dealership in WA and OR. All the details were finalized over texts days before the actual transaction. All the paperwork was ready when we arrived at the dealership, car was ready with a sold sign and full tank of gas. We drove off in our new car in less than 2 hours. Could not have asked for anything more.
Great experience working with Patrick Murphy. 5 star service getting me into 5 star vehicle.
Robert Olsen helped me a lot during the purchase. I’ll recommend him to anyone who want to purchase a Mercedes.
Service was good, the dealership does need more loaner cars though if they plan on keeping your car overnight.
Beaverton Mercedes Benz is highly professional, efficient, courteous, responsive. i’d give it 10 stars if I could.