Luxury vehicles require luxury service. If you’re looking for a place to care for your Mercedes-Benz, consider the service center at Mercedes-Benz of Beaverton. Our service center is dedicated to providing an outstanding experience to drivers around Portland, Beaverton, Wilsonville, and Tigard, Oregon, and getting them back on the road as soon as possible.
Schedule an appointment with us today.
Our Mercedes-Benz service center has over 15 service bays ready to serve your vehicle. We provide a variety of benefits to drivers who visit our service center, including:
When your vehicle’s service is finished, use our Express Checkout feature to review and pay your bill on your phone before pickup. Each vehicle receives a car wash with every service.
Those sticking around while we service your vehicle can use our Wi-Fi to get work done.
At our Mercedes-Benz service department, we offer a range of Mercedes-Benz auto repairs and maintenance services. Whether your vehicle needs a major engine overhaul or a simple spark plug replacement, our certified technicians will take care of it. We even offer after-hours vehicle service drop-off.
Our list of Mercedes-Benz maintenance and repairs includes:
If you’re unsure of the services your Mercedes-Benz needs, our highly trained technicians can help. We will inspect your vehicle and let you know which repairs or maintenance services are required.
All repairs and maintenance are completed with genuine Mercedes-Benz parts, which help maintain your vehicle’s originality and ensure a quality repair.
Do you need a quick maintenance service? Stop by our Express Service lane—no appointment required. We can get you back on the road in about an hour, with basic maintenance services like tire rotations and key fob battery replacements.
Mercedes-Benz service centers offer primary service appointments to ensure your vehicle is properly cared for: Mercedes-Benz Service A and Mercedes-Benz Service B.*
Mercedes-Benz Service A is recommended after the first 10,000 miles you drive or about one year after you purchase your Mercedes-Benz. The Service A checklist includes the following:
Mercedes-Benz Service B is recommended every 10,000 miles or 12 months after your Service A appointment. The Service B checklist includes the following:
If you have questions about these service appointments, our service team is here to help. We can answer your questions, so you know exactly what’s happening with your Mercedes-Benz.
If your Mercedes-Benz needs routine maintenance or repairs, schedule service at Mercedes-Benz of Beaverton. Drivers in Portland, Beaverton, Wilsonville, and Tigard, OR, can contact us by phone or via our online scheduling tool today.
*Price advertised for Service A/Service B Includes all factory-required components. Please refer to your maintenance booklet for the complete list of factory-required services and details on the specific intervals for your vehicle’s year and model. For 2009 models and newer only.
You will receive your complete invoice
directly to your phone or email outlining
your repair orders. You may then complete
payment through our secure site prior to
your arrival to expedite a seamless
contactless checkout.
Contactless service is an option for you!
Simply schedule your appointment and
drop off your keys in our secure drop-box.
Your Service Advisor will check your vehicle
in and contact you regarding the
status of your service.
Price advertised for Service A/Service B includes all factory-required components.
Please refer to your maintenance booklet for the complete list of factory-required services and details on the specific intervals for your vehicle’s year and model.
It was super easy, I really appreciated that. Super great service thank you so much
A great experience. Quick transaction and everybody was very friendly and very helpful Thank You
I had a fantastic car-buying experience with Norman! He was professional, friendly, knowledgeable, and made the entire process smooth and stress-free. He took the time to answer all my questions, never made me feel pressured, and genuinely made sure I was happy with my purchase. Norman went above and beyond, and I would highly recommend him to anyone looking for a great car-buying experience!
Had a Mercedes that I purchased inspected here. Told me everything they suggested. A few weeks later in the same condition I decided to sale it. I contact them and they asked about the car I said it's in the very same condition that it was when I bought it in. They said ok and quoted me, only for me to get there wait over 3hrs for them to low ball me not even half of what they promised. I had called other places who quoted me around the same price as they did originally but Mercedes Beaverton was ... Read More Full review text opened.Google - Oct 22, 2026
Had a Mercedes that I purchased inspected here. Told me everything they suggested. A few weeks later in the same condition I decided to sale it. I contact them and they asked about the car I said it's in the very same condition that it was when I bought it in. They said ok and quoted me, only for me to get there wait over 3hrs for them to low ball me not even half of what they promised. I had called other places who quoted me around the same price as they did originally but Mercedes Beaverton was closest to me so I went here.The parts alone were worth much more but I didn't have the time. I have several people that I know that own a Mercedes and I would never ever recommend this location! A bunch of lazy CROOKS. Everyone I worked with that day should be ashamed of themselves. You never know the connects you lose messing good people over.
My rep was great. I think his name was Mo. he was super helpful and patient. There was a glitch with the phones and he proactively called me right back
My car specialist, Moein was THE BEST! He listened to my concerns and share knowledge at my check in. He kept me updated via text of the progress and let me know when my car was ready. When I retrieved my car it had been cleaned and washed. I really appreciated that kind gesture. This is my first Mercedes and I have a feeling that I will only be a Mercedes girl! Thank you!!!!!!
Fast and good at communicating.
Pretty easy. Took longer than I expected but got some really good info on the cars
We purchased a used vehicle with only 9,000 miles from Mercedes-Benz of Beaverton. After owning the car for ONE day, the check engine light came on.
We immediately brought it back to the dealership, and they told us they would take it to Porsche for us and that it was most likely something minor. A few days later, we were told it was just a few pipes that needed to be replaced. After about a week, we were told the repairs were completed and that we could come pick up the car the following day.
The next day, instead of picking ... Read More Full review text opened.Google - Oct 15, 2026
We purchased a used vehicle with only 9,000 miles from Mercedes-Benz of Beaverton. After owning the car for ONE day, the check engine light came on.
We immediately brought it back to the dealership, and they told us they would take it to Porsche for us and that it was most likely something minor. A few days later, we were told it was just a few pipes that needed to be replaced. After about a week, we were told the repairs were completed and that we could come pick up the car the following day.
The next day, instead of picking up our car, we were informed that Porsche had looked into it further and the vehicle actually needed a FULL ENGINE REPLACEMENT.
Yes, a full engine replacement on a car we had owned for one day.
The repair ended up taking approximately almost 9 weeks. During that time, we received very little communication or updates from Mercedes-Benz of Beaverton and ended up having to contact Porsche ourselves to find out what was happening. For roughly the last four weeks, we continuously heard that our car would be “ready next week,” only for that timeline to keep getting pushed back.
When we first found out that the engine needed to be replaced, we were also told that Mercedes-Benz would put paint protection on the vehicle as a courtesy for the inconvenience. Later, when I asked the manager about it, I was told he hadn’t heard anything about that, so it was never done. That was another frustrating part of the experience, especially after everything we had already dealt with.
I will say that Taylor, our salesperson, was very nice throughout the process, and the staff in general was polite. They also provided us with a loaner vehicle for the two months our car was in the shop, which we appreciated.
However, I spoke directly with management and asked if they would be willing to offer some type of compensation or compromise considering the circumstances. We never would have purchased this vehicle had we known that after just one day of ownership it would spend the next two months in the shop receiving an entirely new engine. Unfortunately, they declined and were unwilling to work with us in any meaningful way to make the situation right.
To make matters even more disappointing, after finally getting the car back, we noticed that the heater was not working. So after waiting approximately two months for an engine replacement, the car is now back in the shop again.
I completely understand that unexpected mechanical issues can happen, especially with a used vehicle. What has been most disappointing is how the situation was handled afterward. Between the lack of communication, repeated “next week” timelines, the promised paint protection that never happened, the refusal to offer any meaningful compromise, and now having the car back in the shop again, this has been an extremely frustrating ownership experience.
Had the dealership shown more accountability and made a genuine effort to work with us after such an extreme situation, I would have felt very differently about the experience.
Excellence at its best. I'm only buying Mercedes from here on out! They made me feel like a real boss!
Ryan in service did a fantastic job working with me on my car issue; he connected me with a very knowledgeable technician that spoke to me and knew exactly what part to order that will correct the issue. Thank you!
Customer service was fabulous.
We had a great experience purchasing our GLS 450 at Mercedes-Benz of Beaverton thanks to Mehdi Jamil. Mehdi went above and beyond by having the vehicle completely prepped and all the paperwork verified before we even arrived at the showroom. It made the process fast, smooth, and saved us a lot of time. While there was a bit of sales pressure regarding extended warranty options during finance, Mehdi himself was fantastic to work with. If you want a quick, professional, and well-prepared car buying experience, ask for Mehdi!
Had a great experience at Mercedes‑Benz of Beaverton. The service was smooth and super professional. I really liked the video review they send. Everything was explained clearly and it made the whole process feel transparent. My advisor Ryan Collins took great care of me and made sure I understood everything. Definitely appreciate the solid service.
The online scheduling tool was easy to use. I made some last minute requests at the time of service which extended the appointment time. MB service provided complimentary ride service due to the change in schedule. Very happy with their attentiveness to me as a customer and their level of service.
They are not professional, they lie and not friendly. Very bad dealership Ryan is liar, mean , rude person
Your customer service is incredible, JD was my consultant. He was so helpful and my service was impeccable. A+ I will always come back to Mercedes Benz of Beaverton. The best!!!
Wish i did not buy the vehicle. No option to return or exchange on the same day of purchase.
Excellent and timely service.
Skylar is very knowledgeable and helpful. Ron did a great job on the repair.
Good service, the manager there removed the lug Nuts of the mercedes c300
Very rude sales. They should learn from bmw tigard or audi beaverton.
Ryan is hands down the best car salesmen we’ve ever worked with. He clearly cares more about people than cars, which is such a refreshing change of pace. He was kind, patient, and informative. 10/10. Don’t bother going to any other Mercedes dealership in the Portland metropolitan area.
Always great communication and service
Purchased my CLE450 here with Ryan Kritz a few months ago. He was awesome. Highly recommend. Just picked up a part there today and Kelsey was great! Just wanted to give these 2 a shoutout.
I needed a car ASAP, they got me in and out as quickly as possible.
Excellent Very accommodating and pleasant. A pleasure to deal with That's enough You are annoying. Thats 3
Excellent dealership. I felt like I was taken care of. Ryan was really great in the entire purchasing process. Would highly recommend Beaverton MB.
What a GREAT auto detail experience! I shopped around, talked with some private options, and was excited a Dealership (MB of Beaverton) did offer a slight discount that offset the cost. SOOOO happy with the outcome, the car looks GREAT and enjoyed the confidence using the trusted dealership. I will, again!
I had a great experience at Mercedes-Benz of Beaverton! Everyone was friendly, professional, and made the entire process easy and enjoyable. I felt well taken care of from start to finish and absolutely love my new Mercedes. Highly recommend!
Thank you.
Taylor was great, very knowledgeable, did not pressure us, let us take our time, he did work with our needs, Thank you so very much !
The whole experience was mediocre. There were some add ons that were not explained very well ie safegurd does the same thing as my Subaru. Lackluster sales environment. If the car wasn’t priced so well I would have not gone here.
Very down to earth conversation. Let's make an honest deal setting! Good old fashioned way to sell a suv.
MB of Beaverton staff have all been very helpful with my fixes & maintenance services. Much appreciation to JD in Service as well as Skyler, Evan, Craig & many more.
Thank you, Jonte!
Friendly, helpful Ryan was really friendly, they prepared my car really good, did evryhting quickly
I have owned Mercedes-Benz vehicles for 20 years, and this was by far the worst purchase experience I have ever had with the brand. The lack of communication, follow-up, initiative, and basic customer care was unacceptable and completely inconsistent with what I associate with Mercedes-Benz. Even as my vehicle was being shipped, I had to repeatedly request basic things such as photos and video, which I still have not received. The only reason this dealership retained my business is because I was already loyal to the Mercedes-Benz brand. Had this been my introduction to Mercedes-Benz, this experience would have ensured that ... Read More Full review text opened.DealerRater - Aug 20, 2026
I have owned Mercedes-Benz vehicles for 20 years, and this was by far the worst purchase experience I have ever had with the brand. The lack of communication, follow-up, initiative, and basic customer care was unacceptable and completely inconsistent with what I associate with Mercedes-Benz. Even as my vehicle was being shipped, I had to repeatedly request basic things such as photos and video, which I still have not received. The only reason this dealership retained my business is because I was already loyal to the Mercedes-Benz brand. Had this been my introduction to Mercedes-Benz, this experience would have ensured that I never became a customer. My loyalty to the brand sold this vehicle—not the service I received from this dealership.
Super easy. Responsive. No pressure. Good price, car was ready for me when i showed up.
The dealership and associate were helpful, friendly, and patient. They were communicative throughout each step and followed up afterward.
Easy going. No pressure. Very pleasant. It was refreshing to buy a car from this very professional, clean, easy-going dealership.
Had a great experience buying my Mercedes-AMG GLA 35. Ryan was friendly, professional, and very helpful throughout the entire process. He made everything easy and straightforward. I’m very happy with my purchase and would definitely recommend Ryan to anyone looking for a car.
Great team
Thank you Eileen for your professional help and knowledge ! Radio code number from my VIN , really helped after changing my battery then no radio w/ o the code …😎👍
They made everything pretty easy from the test drive to the purchase Jonte, Jacob and Mehdi were all great and personable without being pushy.
Trade in value poor, manager was not very personable, communication was mediocre. I was unimpressed with their customer service
As always, the service was excellent , friendly and efficient. JD was amazing and took the time to help me with a couple of questions. The entire Beaverton Mercedes team works together make customers feel valued and to reinforce their buying decision.
We keep going back to this dealership because of Norman Hunter. His professionalism and expertise are above and beyond.
Norman is wonderful to work with. He listened and made sure we were 110% satisfied.
Fantastic service. Easy document work. Norm Hunter runs a fantastic shop. I highly recommend Mercedes of Beaverton.
Taylor was fantastic. He was super helpful, without being pushy. I told him that I worked with many salesmen going through the process of buying a car and I wanted him to be the person to help me. He is a class act. Friendly, helpful and knowledgeable. Alexander made the rest of the process seamless and got me out the door and on my way quick. The car was used, but they did a great job of making sure it was perfect before I drove it off the lot. Thank you for a great experience! I will return when I ... Read More Full review text opened.DealerRater - Jul 18, 2026
Taylor was fantastic. He was super helpful, without being pushy. I told him that I worked with many salesmen going through the process of buying a car and I wanted him to be the person to help me. He is a class act. Friendly, helpful and knowledgeable. Alexander made the rest of the process seamless and got me out the door and on my way quick. The car was used, but they did a great job of making sure it was perfect before I drove it off the lot. Thank you for a great experience! I will return when I search for another car in the future.
was greeted upon arrivals and check in took less than 10 min. Would give a higher rating but under new management I am no longer getting my car washed whenever I want, coffee machine in lounge area was broken (no coffee); snack area was a mess, no cookies and small little containers for snacks.
I had a wonderful experience shopping at MB Beaverton. I worked with Jonte and he was extremely helpful and communicative! We were very well taken care of and look forward to shopping with Rich Fox and his team again in the future!
Such great service. The problem I had was diagnosed promptly.
Very courteous and professional. Jonte Brown in sales excellent....
I had an absolutely world-class experience working with Taylor B. This was a long-term custom order for a 2026 E53 Wagon, and Taylor was fantastic from start to finish. He went above and beyond on day one by modifying an active production slot to get my order accepted immediately. Throughout the months of waiting, he provided proactive updates on production status. The delivery day on July 8th was seamless, the car is incredible, and Taylor’s attentiveness made the entire process exceptional. Highly recommend him and Mercedes-Benz of Beaverton!
This service visit couldn't have worked out better; however, this repair was the result of 2 years of attempts to resolve the issue I was complaining about. During this time there were attempts to resolve the issue which did not bear fruit. While I am pleased that we finally were able to fix things, I am not excited about the time and effort which went into this project. I wish to award kudo's to Ryan, my service advisor, as this would never have been resolved without his assistance and advice. It's just that the length of time sé... Read More Full review text opened.Google - Jul 13, 2026
This service visit couldn't have worked out better; however, this repair was the result of 2 years of attempts to resolve the issue I was complaining about. During this time there were attempts to resolve the issue which did not bear fruit. While I am pleased that we finally were able to fix things, I am not excited about the time and effort which went into this project. I wish to award kudo's to Ryan, my service advisor, as this would never have been resolved without his assistance and advice. It's just that the length of time séemed excessive and there was time and $$$ spent on repairs which did not resolve the issue to any degree. Please give Ryan my utmost appreciation for his efforts and I look forward to working with him for many many years to come. He has my utmost confidence!!!!
Very responsive to questions and always responded in a timely manner Would recommend them Highly
I had an excellent experience with Mercedes-Benz of Beaverton, especially with JD Arnold in the service department.
We purchased our GLC 300 from Mercedes-Benz of Wilsonville in late 2025, and from the first day there was a strange noise while driving. Since the car was brand new and my wife does not drive much, we hoped it might go away, but after several months and only about 800 miles, the noise was still there.
After a disappointing experience trying to get help from the selling dealer, I called Mercedes-Benz of Beaverton. From the first phone call, they treated us with respect and professionalism. ... Read More Full review text opened.DealerRater - Jul 8, 2026
I had an excellent experience with Mercedes-Benz of Beaverton, especially with JD Arnold in the service department.
We purchased our GLC 300 from Mercedes-Benz of Wilsonville in late 2025, and from the first day there was a strange noise while driving. Since the car was brand new and my wife does not drive much, we hoped it might go away, but after several months and only about 800 miles, the noise was still there.
After a disappointing experience trying to get help from the selling dealer, I called Mercedes-Benz of Beaverton. From the first phone call, they treated us with respect and professionalism. They explained that the vehicle was still under the factory warranty and scheduled us very quickly. When we arrived, JD Arnold met us and was extremely kind, professional, and helpful. He arranged for a technician to ride with us, and the technician was able to hear the noise too.
They provided us with a loaner vehicle, diagnosed the issue, contacted another Mercedes dealer for guidance, fixed the problem in less than a couple of hours, washed the car, and charged us zero dollars. The whole experience was smooth, respectful, and truly impressive.
A big thank you to JD Arnold, the technician, the person who helped me on the phone, and the entire Mercedes-Benz of Beaverton service team. This is exactly the level of service I expected from Mercedes-Benz. I am very grateful and highly recommend them.
Mehdi was fabulous and made us feel comfortable and good about our purchase. Very patient.
Excellent customer service. Felt he cared about me and not just getting the sale Had a service issue and they handled quickly
The dealership was very accommodating to our financing, titling and shipping needs for our new G63.
Purchased a used vehicle here. Within a month had $17,600 in repair bills. Worst car buying experience ever.
First time purchasing a vehicle from Mercedes-Benz a Beaverton from the time I walked in and met Taylor to when I got my car and drove away. I was extremely happy. No pressure very patient with all my questions. I’ve purchased quite a few new cars. This is one of the easiest low pressure purchases. I’ve made.
Respectful, patient, accommodating. Everyone was kind and Ryan did a great job of listening to my needs.
Great meeting and working with Tek and facilitating the experience by allowing me to use a loaner and have a rep bring me the vehicle so I would not have to wait all day at the dealership as the documents were processing.
JD and the service team were very good to work with. However, i had a problem with the Warranty I had purchased. Don't buy any extended warranties here. Zurich, the warranty provider doesn't pay for using Mercedes parts, nor cover the high labor rate in the dealership's shop. So I had a $7000 repair and the warranty only covered half! The dealership should not sell a warranty product, that doesn't cover its parts preference, nor its actual labor rate. What good is it?
Chincha was knowledgeable, professional and easy to work with and made the transaction process as quick and simple as possible.
Mercedes Benz of Beaverton guided me through the process of an out-of-state purchase. Chincha and Samantha were key during the process. They answered questions and, and if they did not know, they would get back to me once they found the information.
I cannot emphasize enough the horror this dealer put me through. Run in the opposite direction. TLDR; hidden fees, $10,000 worth of undisclosed damage from an accident, 1.5 months of arguing and dishonesty, a lawyer involved, mental, emotional, and financial stress like I've never experienced, and $2000 lost after they finally bought it back.
In February 2026 I purchased a used 2024 RAV4 plug in hybird from this dealer. They provided me an extremely detailed inspection which was absolutely clean, after showing me a CarFax with a "minor" accident. Azoz, the salesman, told me that the damage was cosmetic and typically there ... Read More Full review text opened.Google - May 6, 2026
I cannot emphasize enough the horror this dealer put me through. Run in the opposite direction. TLDR; hidden fees, $10,000 worth of undisclosed damage from an accident, 1.5 months of arguing and dishonesty, a lawyer involved, mental, emotional, and financial stress like I've never experienced, and $2000 lost after they finally bought it back.
In February 2026 I purchased a used 2024 RAV4 plug in hybird from this dealer. They provided me an extremely detailed inspection which was absolutely clean, after showing me a CarFax with a "minor" accident. Azoz, the salesman, told me that the damage was cosmetic and typically there is no mechanical damage. Taking both this information AND the clean inspection report, I assumed this was true.
The day I bought the car I learned there was $2,000 worth of additional fees for services I did not want to buy, but they were not optional, and not included on the advertised price. This was where the scamming began.
I decided to buy anyway, and the moment I got home and I stepped out of the car there was a suspicious squeak that I did not hear during my test drive. The car was returned less than 24 hours later for Mercedes to look at. Their mechanic said "it's just squeaking because it hasn't been driven in a while" and sent us away.
One week later, I went to Toyota to have a couple of recalls done and asked them to look at the squeak. They IMMEDIATELY found significant mechanical damage and said "we would never sell this car" and were astonished at Mercedes' behavior. All in all, after having their collision specialist look at the car, there was about $10,000 worth of damage to repair from this "minor accident" with only "cosmetic damage".
The inspector said the damage was "obvious", and upon review of photos and videos of the undercarriage, it was VERY CLEAR someone had done a shotty job attempting to repair the car before it came into Mercedes' possession - rusted out welds were obvious on the frame. A bent control arm. Subframe damage. Etc. All of which were marked "good" on Mercedes' inspection report. And had been inspected AT LEAST 3 TIMES - once upon their purchase of the car, once before my purchase of the car, and SUPPOSEDLY again when we brought it back the next day. All APPARENTLY "missed" by an incompetent team of people.
After one and a half months of fighting with them, being gaslit and toyed with, I hired a lawyer. I had been recording all of our conversations since day 1. On the phone with the owner of Mercedes' one day, when I said "you're telling me you didn't SEE the rusted damage?" he replied "well, we didn't fix it". I have this phone call recorded.
They FINALLY agreed to buy the car back from me and I lost about $2,000 from this deal. They even withheld money from me, which they owed me for buying the car back from me, until I demanded they pay me. Months later, I am STILL waiting for about $6,000 worth of refunds. I will NEVER buy from a dealer again without an external inspection, even if one is provided by the dealer.
These people do not have your best interest at heart. They are here to make money and take advantage of people. The moment I walked into the dealer I told Azoz that my car had been stolen which was why I was looking for a new car. They added months to an absolutely horrific ordeal in my life. Find a better dealer, record all of your conversations, do an external inspection, and hold your damn ground.
I will be doing everything I can to ensure this dealer is held to account for their lack of ethics and accountability.
I cannot emphasize enough the horror this dealer put me through. Run in the opposite direction. TLDR; hidden fees, $10,000 worth of undisclosed damage from an accident, 1.5 months of arguing and dishonesty, a lawyer involved, mental, emotional, and financial stress like I've never experienced, and $2000 lost after they finally bought it back.
In February 2026 I purchased a used 2024 RAV4 plug in hybird from this dealer. They provided me an extremely detailed inspection which was absolutely clean, after showing me a CarFax with a "minor" accident. Azoz, the salesman, told me that the damage was cosmetic and typically there ... Read More Full review text opened.DealerRater - May 6, 2026
I cannot emphasize enough the horror this dealer put me through. Run in the opposite direction. TLDR; hidden fees, $10,000 worth of undisclosed damage from an accident, 1.5 months of arguing and dishonesty, a lawyer involved, mental, emotional, and financial stress like I've never experienced, and $2000 lost after they finally bought it back.
In February 2026 I purchased a used 2024 RAV4 plug in hybird from this dealer. They provided me an extremely detailed inspection which was absolutely clean, after showing me a CarFax with a "minor" accident. Azoz, the salesman, told me that the damage was cosmetic and typically there is no mechanical damage. Taking both this information AND the clean inspection report, I assumed this was true.
The day I bought the car I learned there was $2,000 worth of additional fees for services I did not want to buy, but they were not optional, and not included on the advertised price. This was where the scamming began.
I decided to buy anyway, and the moment I got home and I stepped out of the car there was a suspicious squeak that I did not hear during my test drive. The car was returned less than 24 hours later for Mercedes to look at. Their mechanic said "it's just squeaking because it hasn't been driven in a while" and sent us away.
One week later, I went to Toyota to have a couple of recalls done and asked them to look at the squeak. They IMMEDIATELY found significant mechanical damage and said "we would never sell this car" and were astonished at Mercedes' behavior. All in all, after having their collision specialist look at the car, there was about $10,000 worth of damage to repair from this "minor accident" with only "cosmetic damage".
The inspector said the damage was "obvious", and upon review of photos and videos of the undercarriage, it was VERY CLEAR someone had done a shotty job attempting to repair the car before it came into Mercedes' possession - rusted out welds were obvious on the frame. A bent control arm. Subframe damage. Etc. All of which were marked "good" on Mercedes' inspection report. And had been inspected AT LEAST 3 TIMES - once upon their purchase of the car, once before my purchase of the car, and SUPPOSEDLY again when we brought it back the next day. All APPARENTLY "missed" by an incompetent team of people.
After one and a half months of fighting with them, being gaslit and toyed with, I hired a lawyer. I had been recording all of our conversations since day 1. On the phone with the owner of Mercedes' one day, when I said "you're telling me you didn't SEE the rusted damage?" he replied "well, we didn't fix it". I have this phone call recorded.
They FINALLY agreed to buy the car back from me and I lost about $2,000 from this deal. They even withheld money from me, which they owed me for buying the car back from me, until I demanded they pay me. Months later, I am STILL waiting for about $6,000 worth of refunds. I will NEVER buy from a dealer again without an external inspection, even if one is provided by the dealer.
These people do not have your best interest at heart. They are here to make money and take advantage of people. The moment I walked into the dealer I told Azoz that my car had been stolen which was why I was looking for a new car. They added months to an absolutely horrific ordeal in my life. Find a better dealer, record all of your conversations, do an external inspection, and hold your xxxx ground.
I will be doing everything I can to ensure this dealer is held to account for their lack of ethics and accountability.
Overall a very pleasant experience. Staff was friendly and kept in contact with us as we considered multiple options. Ultimately we chose Mercedes Benz of Beaverton because of the good experiences we have had over the past decade with the first vehicle we purchased there and the quality of the vehicles they offer.
Avoid like the plague!!! There is a reason these jokers have an “F” rating through the BBB. Which I did not know was even possible for a legitimate business. I’ve bought 3 cars from there but never, ever again. Terrible service. Rude, condescending, and completely incompetent service department. You get better service and quality people at the Kia dealership. Go to Wilsonville if you really want a Mercedes. You’ve been warned! Don’t be a fool like me!
No followup on the car. I paid cash and it wasn't ready to go when I arrived. When driving the car, the turtle warning came on and the car had no power. I sent several text messages with no response. Found it terrible that the response to the text BEFORE I bought the car was almost immediate. After purchasing, crickets.
The whole process was not pleasant. Then I received vehicle with no paperwork. How do I know what to do if I don't have paperwork to see if I have plates
Mehdi Jamil was our salesperson and he was excellent. He is kind, personable and knowledgeable. He made us feel welcome and did a great job to make what can be a stressful situation feel very easy.
Returning customer to MB of Beaverton for my second AMG. Great customer service, quick responses, and very professional brand ambassador and managers. Taylor and Zander have been most helpful.
I liked our sales person I would give him 5 Stars.I have no idea who Daniel Morisato is. That being said, buying a car at Mercedes Beaverton was one of the worse car buying experiences I’ve had. The stupid dealer markups, I felt like we were at a cut rate no name used dealer. The sales person that they tried to replace Jonte with was rude and is the reason why we left. We went to look at a 28-29k car and they came back at 38k, an extra 10k in dealer add ons. I bought the car ... Read More Full review text opened.DealerRater - Apr 13, 2026
I liked our sales person I would give him 5 Stars.I have no idea who Daniel Morisato is. That being said, buying a car at Mercedes Beaverton was one of the worse car buying experiences I’ve had. The stupid dealer markups, I felt like we were at a cut rate no name used dealer. The sales person that they tried to replace Jonte with was rude and is the reason why we left. We went to look at a 28-29k car and they came back at 38k, an extra 10k in dealer add ons. I bought the car for my wife after the sales manager called me the next day, only because my wife really liked the car or I would not have dealt with them. After having owned the car for approx 2 weeks, I’m already having to replace the brakes as well because they did not disclose that they were at 3-4mm. But I digress, my wife got the car she liked, I will just refrain from doing business with them again.
Very easy and pleasurable car buying experience The entire process was less than a day
Less than 7000 miles after purchase, my used vehicle needs a new engine and is a total loss. Their warranty company "zurich" is also the second worst company you can possibly deal with short of this place. Paid $4000 for a powertrain warranty only to be told I would need to pay almost $5000 for a complete engine teardown to see "why" the engine failed so that they may or may not fix it under warranty. Its literally like dealing with a bunch of crooks. Contacted the dealer several times only to be blown off several times, they wont ... Read More Full review text opened.Google - Apr 8, 2026
Less than 7000 miles after purchase, my used vehicle needs a new engine and is a total loss. Their warranty company "zurich" is also the second worst company you can possibly deal with short of this place. Paid $4000 for a powertrain warranty only to be told I would need to pay almost $5000 for a complete engine teardown to see "why" the engine failed so that they may or may not fix it under warranty. Its literally like dealing with a bunch of crooks. Contacted the dealer several times only to be blown off several times, they wont even look at the car as they "dont work on BMWs". Funny as you all serviced the vehicle prior to sale, and incorrectly installed a fuel pump that i had to pay $2000 to replace not more than a month ago. The certified BMW mechanic i found said they completely installed it wrong and didnt even bother to reconnect the air filter box at all. So also please steer clear of their inept service department. I am now having to file for bankruptcy and my amazing credit ive worked many years to earn is now ruined. Please steer clear of this place if it's the last thing you do. Worst car buying experience ive ever had in my life, its totally turned my whole life upside down from trusting a big dealership to do the right thing. -10 stars, they certainly do not deserve even 1.
Update. Less than 7000 miles later, the car needs a new engine and is a total loss. Their warranty company "zurich" is also the second worst company you can possibly deal with short of this place. Paid $4000 for a powertrain warranty only to be told I would need to pay almost $5000 for a complete engine teardown to see "why" the engine failed so that they may or may not fix it under warranty. Its literally like dealing with a bunch of crooks. Contacted the dealer several times only to be blown off several times, they wont even ... Read More Full review text opened.DealerRater - Apr 8, 2026
Update. Less than 7000 miles later, the car needs a new engine and is a total loss. Their warranty company "zurich" is also the second worst company you can possibly deal with short of this place. Paid $4000 for a powertrain warranty only to be told I would need to pay almost $5000 for a complete engine teardown to see "why" the engine failed so that they may or may not fix it under warranty. Its literally like dealing with a bunch of crooks. Contacted the dealer several times only to be blown off several times, they wont even look at the car as they "dont work on BMWs". Funny as you all serviced the vehicle prior to sale, and incorrectly installed a fuel pump that i had to pay $2000 to replace not more than a month ago. The certified BMW mechanic i found said they completely installed it wrong and didnt even bother to reconnect the air filter box at all. So also please steer clear of their inept service department. I am now having to file for bankruptcy and my amazing credit ive worked many years to earn is now ruined. Please steer clear of this place if it's the last thing you do. Worst car buying experience ive ever had in my life, its totally turned my whole life upside down from trusting a big dealership to do the right thing. -10 stars, they certainly do not deserve even 1.
I have visited other Mercedes dealerships in the past and none of them were able to win my business like Norm and the staff has at this location. They also got me taken care of in record time. I was in and out of the dealership in about three hours! I'm beyond appreciative of Norm, Zander, Daniel and all those that played a part in my exemplary experience.
The service provided was exceptionally friendly and professional. Every question I had was promptly and thoroughly answered.
Drove 175 miles to dealership. Used car I was looking to by was being negotiated for. Ended up buying a new one for $300 more than the used one.
I purchased my first Mercedes, a GLE 450e, last year with high expectations based on Mercedes-Benz’s reputation for luxury, reliability, and first-class customer service. Regrettably, my experience so far has turned into a complete nightmare!! After a hit-and-run accident last month, I tried to retrieve collision photos using the Guard 360—a security feature listed in the standard package on my buildsheet. However, the photos were not available at all. For the next month and a half, I had multiple calls with the sales manager at Beaverton and multiple customer service persons with Mercedes digital and customer service. I even ... Read More Full review text opened.Edmunds - Mar 31, 2026
I purchased my first Mercedes, a GLE 450e, last year with high expectations based on Mercedes-Benz’s reputation for luxury, reliability, and first-class customer service. Regrettably, my experience so far has turned into a complete nightmare!! After a hit-and-run accident last month, I tried to retrieve collision photos using the Guard 360—a security feature listed in the standard package on my buildsheet. However, the photos were not available at all. For the next month and a half, I had multiple calls with the sales manager at Beaverton and multiple customer service persons with Mercedes digital and customer service. I even made two trips to Mercedes dealer at Eugene and Beaverton, Oregon. Despite repeated promises by the sales manager that my car was equipped with Guard 360, nobody was able to figure out why it was not functioning. A week ago, a customer service agent finally informed me that my car was not equipped with Guard 360. This is a fraud!! I was sold a product without an important and standard security feature. Now both the Beaverton Dealership and Mercedes Customer Service remain silent without even an apology! Are they expecting me to remain silent? Absolutely NOT— I am prepared to assert and defend my consumer rights fully and pursue all available legal remedies!! If you are thinking about purchasing a Mercedes, think twice after reading my experience. If you already own a recent Mercedes model, make sure to certify that your car has all the features listed on your buildsheet—apparently Mercedes no longer guarantees this!!
I purchased my first Mercedes, a GLE 450e, last year with high expectations based on Mercedes-Benz’s reputation for luxury, reliability, and first-class customer service. Regrettably, my experience so far has turned into a complete nightmare!! After a hit-and-run accident last month, I tried to retrieve collision photos using the Guard 360—a security feature listed in the standard package on my buildsheet. However, the photos were not available at all. For the next month and a half, I had multiple calls with the sales manager at Beaverton and multiple customer service persons with Mercedes digital and customer service. I even ... Read More Full review text opened.Google - Mar 30, 2026
I purchased my first Mercedes, a GLE 450e, last year with high expectations based on Mercedes-Benz’s reputation for luxury, reliability, and first-class customer service. Regrettably, my experience so far has turned into a complete nightmare!! After a hit-and-run accident last month, I tried to retrieve collision photos using the Guard 360—a security feature listed in the standard package on my buildsheet. However, the photos were not available at all. For the next month and a half, I had multiple calls with the sales manager at Beaverton and multiple customer service persons with Mercedes digital and customer service. I even made two trips to Mercedes dealer at Eugene and Beaverton. Despite repeated promises by the sales manager that my car was equipped with Guard 360, nobody was able to figure out why it was not functioning. A week ago, a customer service agent finally informed me that my car was not equipped with Guard 360. This is a fraud!! I was sold a product without an important and standard security feature. Now both the Beaverton Dealership and Mercedes Customer Service remain silent without even an apology! Are they expecting me to remain silent? Absolutely NOT—I am prepared to assert and defend my consumer rights fully and pursue all available legal remedies!! If you are thinking about purchasing a Mercedes, think twice after reading my experience. If you already own a recent Mercedes model, make sure to certify that your car has all the features listed on your buildsheet—apparently Mercedes no longer guarantees this!! Finally, take a look at this photo and if you see the same thing (Vehicle>Open/Close>Vehicle Protection), then you don't have Guard 360 installed on your vehicle.
Get Directions to Mercedes-Benz of Beaverton
in Portland, OR
